Welcome to the City of Grayson Utilities Commission web site.

Here you will find information on the services offered by the Utilities Commission, our billing policies, answers to frequently asked questions, and important announcements (i.e. boil water advisories).

The site also provides easy access to printable forms (i.e. new service form, bill adjustment form) and our annual water quality reports. These forms and reports can be found by choosing a service from the appropriate link on the Services page.


Advisories

If you have questions about an advisory, please call the Utility Office at 474-7569 (before 4:00pm on weekdays) or the Grayson Water Treatment Plant at 474-5731 (after 4:00pm and during weekends). 

 

*Only active advisories are shown. If you were previously under an advisory and it's no longer posted, it has been lifted.

Announcements

Carol Malone Boulevard Utilities Relocation Project has currently begun!

The Carol Malone Boulevard Widening Project is under way.  After years of planning, The Kentucky Department of Transportation has authorized construction to begin. The relocation of the water, sewer and natural gas lines is the first step in the project.  These lines will be relocated in the areas beginning at KCU's campus continuing south to the new Dollar General store. 

We ask for your patience and understanding during this construction phase of the project.  Please excuse the inconvenience during these next few months while the project is being completed. 

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LOOK WHATS NEW 

Grayson Utilities has added to our website the option to get your account balance online now.  Either go to the "Pay My Bill" page at the left or click on any of the   emblems on any of the pages.  You must enter your account number as it appears on your utility bill (ex. xx-xxxx-xx), click on the "click to locate account information" button and follow directions from there.  All credit/debit card payments made before midnight will post on the next business day. 

TERMINATION

If your water service has been TERMINATED - DO NOT pay online; CALL our office at 606-474-7569 between 8:00 a.m. - 4:00 p.m. Monday - Friday to make the payment and notify staff that water service is off due to non-payment.

ACH (Automatic Withdrawal from checking) now available at NO CHARGE to the customer.   

 

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Changes Coming to Kentucky's Call-Before-You-Dig Law

NOTICE TO CUSTOMERS

NEW PROVISIONS RELATED TO THE

CALL-BEFORE-YOU-DIG REQUIREMENT

Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business.  Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.

Beginning July 14, 2018, the Kentucky Public Service Commission ("PSC") will begin investigating instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation.  Under changes to the Underground Facility Damage Prevention Act of 1994 (the "Act"), which take effect on July 14, 2018, the PSC will have the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.

Key requirements of the Act (KRS 367.4917) include:

  • Excavators, including property owners working on their own property, must call the 811 one-call center at least two working days prior to the start of excavation.  IF YOU FAIL TO CALL 811 AND THEN DAMAGE A NATURAL GAS LINE, YOU WILL BE SUBJECT TO A PENALTY.
  • The requirement to call 811 applies to all work on private property if it occurs within a utility easement or uses mechanized equipment.
  • Natural gas operators must mark the facilities within two working days of receiving the request.
  • Penalties for violating the statute are up to $1,250 for the first violation, $2,000 for a second violation, and $4,000 for subsequent violations.

    CALL 811 BEFORE YOU DIG AND MAKE SURE THAT ANYONE DOING EXCAVATION ON YOUR BEHALF CALLS 811 TWO WORKING DAYS BEFORE THEY START.

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Utility Commission Meeting

The Grayson Utilities Commission will hold their monthly meeting Friday, September 28, 2018 at 12:00 PM at the William J. Lewis Utility Maintenance Building. As always, the public is invited to attend.

 

Holiday Closings

The Grayson Utilities Commission will be closed on the following holidays for 2018:

  • New Years - January 1, 2018
  • Good Friday - March 30, 2018
  • Memorial Day - May 28, 2018
  • Independence Day - July 4, 2018
  • Labor Day - September 3, 2018
  • Veterans Day - November 12, 2018
  • Thanksgiving Day and Day After - November 22 & 23, 2018
  • Christmas - December 21, 2017 (Close at 12:00 pm), Closed December 24 & 25, 2018
  • New Years - January 1, 2019

Educating Young People About Water

     Tally Harris (Water Treatment Plant Head Operator) and Gerald Haney (Utilities Superintendent) speaking to the 8th grade science classes of Mrs. Alexander and Mrs. Tiller at East Carter Middle School, September 2014.  They performed a demonstration on basic water filtration, as well as discussed the many aspects and benefits of safe drinking water.

     

                                   

 

 

 



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Grayson Utilities Commission is an equal opportunity provider and employer



 We now accept Visa, MasterCard, Discover and American Express!

ACH Automatic Withdrawal from checking account at NO CHARGE.