Welcome to the City of Grayson Utilities Commission web site.

Here you will find information on the services offered by the Utilities Commission, our billing policies, answers to frequently asked questions, and important announcements (i.e. boil water advisories).

The site also provides easy access to printable forms (i.e. new service form, bill adjustment form) and our annual water quality reports. These forms and reports can be found by choosing a service from the appropriate link on the Services page.


If you have questions about an advisory, please call the Utility Office at 474-7569 (before 4:00pm on weekdays) or the Grayson Water Treatment Plant at 474-5731 (after 4:00pm and during weekends). 


*Only active advisories are shown. If you were previously under an advisory and it's no longer posted, it has been lifted.


Carol Malone Boulevard Utilities Relocation Project has been completed!

The Carol Malone Boulevard Widening Project has been completed.  After years of planning, The Kentucky Department of Transportation authorized construction to begin. The relocation of the water, sewer and natural gas lines is the first step in the project.  These lines have now been relocated in the areas beginning at KCU's campus continuing south to the new Dollar General store. 

We want to thank you for your patience and understanding during this construction phase of the project.  We appreciate that you excused the inconvenience during the  few months while the project was being completed. 



Grayson Utilities has added to our website the option to get your account balance online now.  Either go to the "Pay My Bill" page at the left or click on any of the   emblems on any of the pages.  You must enter your account number as it appears on your utility bill (ex. xx-xxxx-xx), click on the "click to locate account information" button and follow directions from there.  All credit/debit card payments made before midnight will post on the next business day. 


If your water service has been TERMINATED - DO NOT pay online; CALL our office at 606-474-7569 between 8:00 a.m. - 4:00 p.m. Monday - Friday to make the payment and notify staff that water service is off due to non-payment.

ACH (Automatic Withdrawal from checking) now available at NO CHARGE to the customer.   



Changes to Kentucky's Call-Before-You-Dig Law




Because you receive natural gas service, you likely have underground natural gas lines at your place of residence or business.  Damage to natural gas lines from excavation work can lead to explosion or fire and can cause property damage, serious injuries or death.

Beginning July 14, 2018, the Kentucky Public Service Commission ("PSC")  began investigating instances of excavation damage to underground natural gas pipelines to determine whether the pipeline was properly located prior to excavation.  Under changes to the Underground Facility Damage Prevention Act of 1994 (the "Act"), which took effect on July 14, 2018, the PSC will have the authority to levy fines for failing to comply with the requirements of the Kentucky statute related to protection of underground utilities.

Key requirements of the Act (KRS 367.4917) include:

  • Excavators, including property owners working on their own property, must call the 811 one-call center at least two working days prior to the start of excavation.  IF YOU FAIL TO CALL 811 AND THEN DAMAGE A NATURAL GAS LINE, YOU WILL BE SUBJECT TO A PENALTY.
  • The requirement to call 811 applies to all work on private property if it occurs within a utility easement or uses mechanized equipment.
  • Natural gas operators must mark the facilities within two working days of receiving the request.
  • Penalties for violating the statute are up to $1,250 for the first violation, $2,000 for a second violation, and $4,000 for subsequent violations.



Utility Commission Meeting

The Grayson Utilities Commission will hold their monthly meeting Friday, May 24, 2019 at 12:00 PM at the William J. Lewis Utility Maintenance Building. As always, the public is invited to attend.


Holiday Closings

The Grayson Utilities Commission will be closed on the following holidays for 2019:

  • New Years - January 1, 2019
  • Good Friday - April 19, 2019
  • Memorial Day - May 27, 2019
  • Independence Day - July 4, 2019
  • Labor Day - September 2, 2019
  • Veterans Day - November 11, 2019
  • Thanksgiving - November 27, 2019 (Close at 12:00 pm), Thanksgiving Day and
    Day After - November 28 & 29, 2019
  • Christmas - December 23, 2019 (Close at 12:00 pm), Closed December 24 & 25, 2019
  • New Years - January 1, 2020

Educating Young People About Water

     Tally Harris (Water Treatment Plant Head Operator) and Gerald Haney (Utilities Superintendent) speaking to the 8th grade science classes of Mrs. Alexander and Mrs. Tiller at East Carter Middle School, September 2014.  They performed a demonstration on basic water filtration, as well as discussed the many aspects and benefits of safe drinking water.





Employee * Check My E-mail

Grayson Utilities Commission is an equal opportunity provider and employer

 We now accept Visa, MasterCard, Discover and American Express!

ACH Automatic Withdrawal from checking account at NO CHARGE.